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Returns Policy

Effective Date: 18.03.2013

Right to cancel under “Distance Selling Regulations”

We’re committed to selling high quality, great value storage products.

If you are a Consumer, you have the right (ending 14 working days following the day after delivery of goods) to cancel the contract by email to enquiries@shop4shelves.co.uk or any of the other methods specified in the Distance Selling Regulations in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items.

If you cancel, you must return the goods (including all component parts) at your expense to the address shown on our “contact us” page. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense.

Please note: there will be a 30% handling & restocking charge if there is not a fault with the items.

 

Returning Goods

We request that when returning goods:
1. You use recorded delivery and retain proof of posting
2. You use
(a) Any returns form which we may make available on our website or alternatively
(b) You include a note explaining the reason for your return as well as the order number and your name, address and a contact phone number; and
3. You carefully package the goods – in the original packaging if still available.
4. Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.

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